Contact US

Get in touch

Whether you have a question about our jewelry, an order, or simply want to connect, we’re here. Expect a thoughtful reply within 1–2 business days.
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Customer service

We are here to help.
For questions about your order, product information, jewelry care, or general inquiries, please use the contact form above or email us directly at hello@nova.com.

Our customer service team aims to respond within 1–2 business days.

Business hours:
Monday–Friday, 09:00–16:00 (CET)

Delivery & returns

Shipping:

We offer fast and reliable shipping across Norway and internationally.

  • Orders are typically processed within 1–2 business days.
  • Standard delivery times range from 2–5 business days within Norway, and 5–10 business days for international orders.
  • You will receive a tracking link once your order is dispatched.

Returns:

If you are not completely satisfied, you can return your jewelry within 30 days of receiving your order.

  • Items must be unworn, in original packaging, and in perfect condition.
  • Simply complete the return form included in your package, and send your item back with the return-label provided.
  • Please keep your tracking receipt until your return is processed.

Refunds are issued to your original payment method within 7–10 business days after we receive your return.

FAQs

What is the inspiration behind Nova Jewelry’s designs?

Our designs are inspired by Scandinavian minimalism and the celestial beauty of a nova star. We aim to capture the essence of quiet brilliance and timeless elegance in each piece. We want to create jewellery that is both modern and timeless, and that can be worn for any occasion. We think the night sky can offer that. The simplicity and elegance of Scandinavian design is very appealing to many customers who prefer simple and elegant designs.

Where are Nova Jewelry pieces designed and crafted?

Nova Jewelry pieces are designed in Scandinavia and crafted with care by skilled artisans. We partner with workshops that share our commitment to quality and ethical practices. We strive to find partners who understand our commitment to detail and quality, and are focused on delivering excellent jewellery. Each jeweller is vetted to confirm they are also focused on positive labour practices.

What materials are used in Nova Jewelry?

We use high quality materials in our jewellery. We use sterling silver, 18k gold and precious stones. We carefully select each material for its beauty, durability, and ethical sourcing. Our customers have indicated the value the excellent quality and durability, and so that is an essential part of our commitment to deliver excellent pieces of jewellery.

How do I care for my Nova Jewelry?

To keep your Nova Jewelry looking its best, we recommend storing it in a cool, dry place, away from direct sunlight. Gently clean it with a soft cloth after wearing. Avoid contact with harsh chemicals or abrasive materials. Jewellery cleaning kits and cloths are also available. Storing jewellery properly in their included pouch can also help to extend the life of jewellery pieces.

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